Shipping policy

Last updated: 10-15-2025

Dulcaventra, we take pride in delivering our gourmet cookies with care, ensuring every order arrives fresh and perfectly packaged. This Shipping Policy outlines how we handle processing, shipping, and delivery within the United States.

Order Processing Times

All orders are processed within 1–3 business days after payment confirmation. Orders placed after 5:00 PM EST or on weekends and holidays will be processed on the next business day.

Please note that processing time does not include shipping time. During high-volume periods or special promotions, processing may take slightly longer, but we’ll always keep you informed via email updates.

Domestic Shipping (United States Only)

We currently ship exclusively within the United States. At this time, international shipping, local delivery, and in-store pickups are not available.

Once your order has been processed, it will be shipped using one of our trusted carriers such as UPS, USPS, or FedEx, depending on your location and the shipping option you select at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your order’s weight, delivery location, and selected shipping method.

We occasionally offer free shipping promotions on qualifying orders details will be clearly displayed on our homepage and during checkout.

Please note that Dulcaventra is not responsible for additional fees charged by carriers due to incorrect or incomplete shipping information provided by the customer.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. You can use this link to monitor the progress of your shipment directly through the carrier’s website.

If you do not receive a tracking email within 3 business days of your order, please contact our support team at sales@dulcaventra.com.

Returns, Changes, and Cancellations

For hygiene and quality reasons, we cannot accept returns on opened or consumed cookie products. However, if your order arrives damaged or incorrect, please reach out within 7 days of delivery and we will gladly replace or refund the affected items.

Orders can only be modified or canceled within 12 hours of placement if they have not yet entered processing. Once your order is being prepared for shipment, we are unable to make changes.

Potential Service Interruptions

Please note that shipping times may be delayed due to weather conditions, holidays, or carrier service disruptions. Dulcaventra is not responsible for delays once the package is in the carrier’s possession, but we will do our best to assist you in tracking and resolving any delivery issues.

If you have any questions regarding your order or shipping, please contact us at sales@dulcaventra.com our support team is always happy to help!